Lockdown Effects Still Felt in the Travel Industry
With global COVID-19 lockdowns 2 years in the past, the travel industry is still feeling the effects of those shutdowns and is only reaching 2019 traffic and volume levels. Another major factor that the industry is still reeling from is hiring and maintaining frontline team strength. A recent study from Centrical indicated that the travel industry has an astonishing 80% turnover rate with early departures and first day no shows as the dominant forces driving this costly statistic. Failure with new hires is detrimental to travel business through increased hiring costs and gaps in service and quality along the frontlines but for the individual, a weak or disorganized transition and training plan can have far reaching negative effects on their accuracy and productivity if they make it past the early attrition period. A strong and effective training program can set new hires up for success within the business and will benefit the travel brand in the short and long term. Innovations in the way individuals interact with devices has created new opportunities for better training and engagement tools that decrease the chance of turnover while increasing the new hire’s capabilities and elevating their experience in the workspace.
A New Way To Train Travel Workers
Introducing hospit-Ai-lity, a brand new, #indev learning tool that utilizes the latest innovations in machine learning to offer a highly interactive and deeply engaging training platform. hospit-Ai-lity is designed for new hires in the travel industry and can provide elevated onboarding and effective real time training that gets the individual working from DAY ONE. hospit-Ai-lity elevates the new worker’s experience by delivering the following core functions:
- Trains and teaches core and fundamental customer service and job related skills and processes
- Plain language inputs and output offer easy access to the platform
- Quests and goal trees increase user engagement
- Adjusts pace of learning depending on individual needs
- Provides real time support by simply asking a question
- Real time evaluations and feedback keep users informed on progress and performance
The core features of hospit-Ai-lity are designed to increase user engagement and provide training and support during the early part of their careers. hospit-Ai-lity can be a powerful tool to get new hires off on the right foot which yields both short and long term benefits to the individual and the travel business.
Focused Technology Helps New Hires and Travel Businesses
The travel industry has turnover problems at almost 80% that can be attributed to weak or inconsistent early stage training and support as well as first day no shows. Focusing on the needs of new hires can help reduce and eliminate costly attrition by creating the following benefits for individuals:
- Increases individual confidence with real time feedback and guidance
- Drives worker experience with ongoing support during transition and onboarding
- Elevates the individual’s enthusiasm by contributing from DAY ONE
- Encourages learning and discovery within the individual
Travel businesses depend on their frontline teams to deliver those top shelf experiences that clients demand and expect. Faster and more effective training ensures that gaps along the frontline are filled quickly and that full team strength, capabilities and performance are maintained.
Next Level Training, Next Level Benefits
Travel businesses and providers depend on consumers to generate revenue and any gaps in service and quality in customer facing teams can be detrimental to the business. The travel industry itself is still grappling with challenges in hiring quality candidates and maintaining frontline team strength. hospit-Ai-lity closes those service gaps by delivering high impact and effective training that gets new hires working from DAY ONE. hospit-Ai-lity is ‘individual focused’ and offers distinct benefits to new hires which ultimately translates into benefits to the travel business. Initial onboarding, training and ongoing support and development build stronger and more efficient workers and reduces or eliminates the opportunity for costly turnover. hospit-Ai-lity’s powerful machine learning engine brings the high level engagement needed to effectively train new hires fast, allowing travel business quicker turnaround when filling vacancies along the frontlines. hospit-Ai-lity is next level training, delivering next level benefits to both the individual and travel businesses.
For more information on hospit-Ai-lity, please visit the microsite.