Author name: D Edward Levy

hospit-Ai-lity: Mitigating Service Gaps in the Travel Industry

Travel Still Feels the Effect of COVID-19 The outlook for travel remains positive as the market is poised to finish off 2024 at or above pre-pandemic levels which is good news for travel businesses and providers. The bad news is that staffing along the frontlines still remains a critical challenge in the industry. An American […]

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POKKETTREK: Can Mobile Technology Deliver Real Benefits and Conveniences to Travelers?

Leisure Travel Makes Its Comeback For the travel industry, 2024 marks the year that many categories are finally surpassing 2019 volumes, suggesting consumers are ready to shift their spending on trips and experiences. The comeback for leisure travel may be slower than other categories but is positioned to reach pre-pandemic levels by the end of

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The Cruise Industry Steams Towards the Digital Frontier

The cruise industry continues to see positive forward momentum as demand for all-included cruising experiences grows. The category itself is a bright spot in the travel industry seeing 31.7 million seaborne passengers in 2023, surpassing pre-pandemic levels by 7%. The outlook is even sunnier with cruise capacity expected to grow 10% through 2028 (CLIA). One

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Using Technology to Close the Trust Gap in Sustainable Travel

Sustainable travel is a growing category as more travel consumers are becoming reflective of the environmental impact they create.The market was valued at $3.15 trillion and is expected to more than double to $7.74 trillion by 203 (XXX). The potential for the market is much higher as the trend faces ‘trust’ issues from consumers. A

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