News & Articles

Travel is a customer centric business and individual experiences can greatly impact, both positively and negatively, travel businesses and brands. For travel businesses themselves, those experiences are set and delivered by guest facing frontline teams and are a critical component of the entire operation. With global lockdowns 5 years in the past, travel volumes have

Medical tourism as a travel category that continues to show consistent growth as increasing healthcare costs fuels demand for medical and wellness procedures abroad. In 2024, the medical tourism market was valued at $13.69 billion (USD) and is forecasted to top $80 billion (USD) by 2032 (Polaris Market Research). Lower health care costs abroad and

The travel industry has finally shaken off the effects of COVID and volumes returned to 2019 levels last year but global economic and political turbulence may slow growth just as the industry enters the plus column. One area that continues to see growth is the use of technology in travel. Adoption of mobile devices on

The travel industry has always been quick to adopt new technologies that improves operational aspects or elevates traveler experiences. The household adoption of the internet way back when created a new frontier for travel research, purchasing and marketing. A TravelPerk article from December 2024 indicated that over 850 million people used a mobile travel app

The travel industry has traditionally been an early adopter of new innovations and technology in a constant effort to improve efficiency and manage the high overhead usually associated with travel businesses. One area of the travel industry that is constantly innovating and improving technologies is travel security. Moving into the digital world has reaped massive

The travel business has seen monumental shifts in the last half decade, from shutting down entirely during COVID-19 to the ‘revenge travel’ effect after lockdowns were lifted to the mainstream adoption of Artificial Intelligence within the industry. The one aspect that will never change is that travel is a preference based business and behind those