Travel volumes and traffic continue to edge higher, finally surpassing 2019 levels but significant challenges remain for the industry as both economic and political factors bring instability to the market. Hiring enthusiastic entry level travel workers is still a hurdle for many travel businesses and shortages and vacancies along front lines and guest facing teams can cause service and quality gaps, something travel businesses cannot afford in a highly competitive marketplace. Domestic policies in the United States are sure to affect the travel worker labor pool as the travel market itself experiences a downturn in relation to the political climate. Development and training of new hires and existing frontline staff becomes even more important as hiring challenges remain globally. These potential service and quality gaps will negatively impact guest experiences and overall brand impression which travel businesses cannot afford in today’s digital world and social media world. Innovations in training technology have created opportunities for faster onboarding and more effective early transitioning of new hires that will eliminate gaps and ensure consistent high quality levels of service.
New Technology Drives Training Effectiveness
Artificial Intelligence technology has seen huge mainstream adoption in the travel industry. From consumer facing interfaces to backend operational efficiency, AI infrastructure is proving its viability in the travel business. AI’s high level of engagement and comprehension are features that make the technology a powerful training in a very fast paced industry. Travel providers depend on consistently exceptional guest experiences and cannot afford to have service and quality gaps in guest facing teams. hospit-AI-lity trains new travel hires as well as upskill existing travel workers at a much faster pace than traditional training methods. Hiring for entry level travel positions is a challenge in the current labor landscape but real time training can get new hires contributing faster, reducing and eliminating any potential service and quality gaps. hospit-AI-lity is an AI powered training platform that delivers essential and advanced skills such as:
- Communication
- Guest services
- Active listening
- Organizational and time management habits
The core framework for hospit-AI-lity allows for customization and updates so job and brand specific jobs and tasks can be easily integrated into the platform. hospit-AI-lity is a new travel training platform that utilizes Large Language Models and RAG data processing technology to increase trainee engagement and training effectiveness. hospit-AI-lity is a fully interactive training tool and can dynamically adjust learning pace and provide evaluations and reporting throughout the onboarding or upskilling sessions.
RAG Methods for Purpose Built Technologies
AI based technology is only as good as the learning and resource data available to it and at the heart of hospit-AI-lity is Retrieval-Augmentation Generation technology, or RAG. This pipeline offers the best method for acquiring, analyzing and outputting proprietary data. RAG technology loads and tokenizes static data sources such as markdown, csv or even PDF documents. This structure allows for complete control of data, content and enables fast updates and upgrades of resources. RAG pipelines are highly flexible and when combined with a large language model, can deliver accurate training content in real time, in a highly engaging environment. The accessible and upgradable nature of RAG pipeline data sources is ideal for travel business as preferences and trends often influence and impact travel consumer behavior and decisions.
hospit-AI-lity Sample Model Now Online
Curious on how RAG works?
Meet Walt, hospit-AI-lity’s very first training agent.
TTS has launched a Sample Model to showcase the AI framework and RAG technology in action. Ask Walt questions and see his responses based on the proprietary data sources available to him. Walt’s interface is available for evaluation but requires credentials to access. Email access@hospit-ai-lity.com to get access to Walt. Visit the Sample Model Portal for more details https://hospit-ai-lity.com/HAIY_Sample_Model_Portal/.
Next Level Training, Next Level Benefits
hospit-AI-lity is designed specifically for the travel industry and will deliver essential guest services skills as well as job specific training to new hires and existing staff. The training tool is used in real time and gets new hires contributing to the business on DAY ONE. hospit-AI-tily trains travel workers at a much faster pace than traditional training methods and can effectively onboard new hires with greater speed and effectiveness than modular or self paced platforms. Frontline travel workers will benefit from a deeper understanding of foundational guest service skills and expectations. Better trained teams and new hires results in higher quality guest experiences on a more consistent basis, yielding positive impacts to both brand equity, costs and overall business profitability. Entry level and guest facing teams play a pivotal role in guest service quality and in meeting guest expectations, ensuring great experiences. hospit-AI-lity is a powerful training tool that delivers those essential guest service skills to new hires as well as existing employees who need reskilling or upskilling to improve performance.
