At the core of the travel business is customer, or guest, services. Travel providers depend on customer facing teams to deliver services and experiences expected by clients that patronize the brand. With the COVID-19 pandemic in the distant horizon, the travel industry is still feeling some of the effects of global lockdowns in shortages of enthusiastic and qualified entry level workers and a continually shrinking labor pool. Hiring for those guest facing positions is still a significant challenge for travel businesses but when hiring decisions are made, training and onboarding is the next hurdle and can greatly impact the effectiveness and performance of the new hire. Service and quality gaps created by reduced team strength and lack of training / ability can have devastating effects on travel brands that depend on delivering high level guest experiences on a consistent basis. Travel businesses need high velocity and effective training that gets travel hires working faster. AI and machine learning innovations have impacted the travel industry in many areas and travel businesses can see significant benefits when using this technology for training new travel hires.
Advanced Features Deliver Better Training Results
Introducing hospit-AI-lity, a new travel training tool by TravelTechnologySolutions.net. hospit-AI-lity utilizes machine learning models and AI capabilities to decrease training time and deploy essential skills and organizational habits more effectively to newly hired travel workers. Some key features of hospit-AI-lity are:
- High level engagement and plain language comprehension
- In the field training that gets new hires working on DAY ONE
- Real time evaluation to ensure material comprehension
- Dynamic technology that adjusts speed and pace to suit individual learning styles
- Comprehensive reporting and management functions on trainee progress and performance
- Ongoing support that can easily be accessed through voice or text requests
Through modular dataset, new or edited material can be added to hospit-AI-lity for a fully upgradable, all-in-one travel training solution. hospit-AI-lity can also be used effectively with current staff development needs and is ideal for upskilling and reskilling development opportunities.
Machine Learning and AI Based Training Tools
AI technology has seen monumental advancement in recent years and Dr. Alan Turing’s vision for machines that are capable of learning in the 1950’s have now become reality. AI and machine learning is at the core of hospit-AI-lity’s functionality and provides the backbone for user engagement and training content delivery. hospit-AI-lity works with existing training content that could be specific to the brand or business and ‘understands’ concepts and context behind the content. Fundamental skills such as customer service, communication skills and organizational habits are pre-programmed and work in unison with existing training data. hospit-AI-lity ‘learns’ the training content and delivers it in a way that new hires can understand and implement right away. hospit-AI-lity continues to ‘learn’, picking up vocabulary and timing clues from the trainee and adjusts training pace and content to better match the individual, ensuring a deeper understanding of the material presented. Algorithms and processes are set to double check content against master data arrays to ensure accuracy and validity of the training information presented. One of hospit-AI-lity’s features is ongoing and real time evaluation of trainees and uses this ‘double check’ system to define progress of the individual and recheck concepts and skills that may need reviewing.
Next Level Benefits for Travel Businesses
Travel is a customer-centric business and travel providers depend on guests for revenue and reputational generation. Ongoing challenges in hiring travel workers has created the potential for service and quality gaps that could negatively impact guest experiences and the brand overall. hospit-AI-lity delivers significant benefits to travel businesses by training new hires much faster and with greater effectiveness than traditional training methods. Reducing and eliminating service and quality gaps by training new hires faster and more effectively will ensure guests and customers have top quality experiences on a consistent basis. hospit-AI-lity is designed to deliver crucial skills and organizational habits as well as job specific tasks and processes to travel new hires that sets them up for higher performance and productivity from DAY 1. Travel brands depend on guests for both revenue generation and extended brand marketing and having highly trained and capable teams will ensure guest expectations are met and exceeded.
Next Generation Training for the Travel Industry
AI based technology is set to revolutionize the travel business and innovations in machine learning have already shown benefits in many facets of the industry. One hurdle still facing travel providers is fast and effective entry level training. Reduced guest facing teams can have short and long term negative impacts to travel brands and maintaining service quality is essential for success. hospit-AI-lity is a brand new technology that elevates onboarding and transitioning of travel new hires so that they are contributing faster and more effectively than traditional methods of training. hospit-AI-lity’s advanced functionality and high levels of engagement deliver significant business benefits to travel providers by decreasing training time, reducing and eliminating costly service gaps. hospit-AI-lity is an all in one training solution that delivers essential skills, performs new hire evaluations and offers detailed reporting and management functions for new hires as well as veteran workers looking to add or upgrade skills.
